Orders are processed by the end of the next business day.
Frequently Asked Questions
Find Answers To All Your Questions
ORDERS
SHIPPING
PAYMENT
PRODUCT
RETURNS & REFUNDS
How long does it take to process my order?
How long does it take to receive my order?
Depending on where you live, the range can be between 2-5 days within the Intercontinental Territory of the United States, shipping from the southeast region of the State of Florida, United States. Outside this Territory it may possible take up to 8 days.
Where do you ship from?
Shipping is executed from the southeast region of the State of Florida in the United States.
Do you have free shipping?
Yes, the courtesy of free shipping, is only for the Intercontinental United States. Cost will incur if minimum amount is reached on the order for free shipping. Cost will incur to the consumer outside of the United States Intercontinental Territory.
Can I receive my order quickly?
Yes, there will be options that you may choose at checkout that will incur extra cost to the consumer outside of the courtesy free shipping.
What choices do I have for payment?
We accept all major credit cards and Pay Pal. We also accept Shopify Pay, Apple Pay & Google Pay. Icon payments are at the bottom of the homepage.
Do I receive an order payment confirmation email?
Yes, once your order is processed, you will receive an order confirmation email with a tracking number.
Are my payment methods safe?
We use Shopify's platform, which includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
What is Athleisure?
Athleisure is a trend in fashion in which clothing designed for workouts and other athletic activities, is worn in other settings, such as the workplace, at school, or at other casual or social occasions.
What about the products quality?
We provide only the finest quality and workmanship . Our pride is in the products fabric quality, technology and soft touch feel.
What do the Brand & Logo mean?
You can click the bold link here or reference the Brand Tab in the Navigation Bar for a full explanation of the Brand.
How many Brands do you have?
There are four Brands in total under, Surrender Not LLC:
1.) Fish Lair
2.) Surrender Not!
3.) Turf Junkie
4.) Bad Beak™
2-4 are on a separate website. The links will take you there.
Do you have a Fabric Specification & Size Guide?
Yes, you can click on the bold links here or reference the Size & Fit Guide as well as the Size & Fabric Specifications in the Help Center drop down menu on the Navigation Bar.
Will you have more colors and apparel variety?
Yes, as we grow organically we will continue to increase the colors and the apparel line for each brand.
Will you have women's apparel?
Yes, currently we only have hats that are unisex & some shirts. As we grow organically we will add to the women's line.
Do you have youth sizes?
All sizes are based on men & women sizes with the smallest size beginning at size Small (S) form Men and Extra Small (XS) for Women.
Can I return Sale Items?
No, unfortunately Sale Items are final. You can click on the bold link here or reference the Refund Policy, in the Help Center drop down menu on the Navigation Bar.
What is your refund policy?
You may click the bold link here or reference the Refund Policy Tab, in the Help Center drop down menu on the Navigation Bar.
Will it cost me to return the item?
Yes, we currently only offer courtesy free shipping in the Intercontinental United States at the time of checkout when orders meet the minimum dollar amount for free shipping.
ORDERS
How long does it take to process my order?
Orders are processed by the end of the next business day.
How long does it take to receive my order?
Depending on where you live, the range can be between 2-5 days within the Intercontinental Territory of the United States, shipping from the southeast region of the State of Florida, United States. Outside this Territory it may possible take up to 8 days.
SHIPPING
Where do you ship from?
Shipping is executed from the southeast region of the State of Florida in the United States.
Do you have free shipping?
Yes, the courtesy of free shipping, is only for the Intercontinental United States. Cost will incur if minimum amount is reached on the order for free shipping. Cost will incur to the consumer outside of the United States Intercontinental Territory.
Can I receive my order quickly?
Yes, there will be options that you may choose at checkout that will incur extra cost to the consumer outside of the courtesy free shipping.
PAYMENT
What choices do I have for payment?
We accept all major credit cards and Pay Pal. We also accept Shopify Pay, Apple Pay & Google Pay. Icon payments are at the bottom of the homepage.
Do I receive an order payment confirmation email?
Yes, once your order is processed, you will receive an order confirmation email with a tracking number.
Are my payment methods safe?
We use Shopify's platform, which includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
PRODUCT
What is Athleisure?
Athleisure is a trend in fashion in which clothing designed for workouts and other athletic activities, is worn in other settings, such as the workplace, at school, or at other casual or social occasions.
What about the products quality?
We provide only the finest quality and workmanship . Our pride is in the products fabric quality, technology and soft touch feel.
What do the Brand & Logo mean?
You can click the bold link here or reference the Brand Tab in the Navigation Bar for a full explanation of the Brand.
How many Brands do you have?
There are four Brands in total under, Surrender Not LLC:
1.) Fish Lair
2.) Surrender Not!
3.) Turf Junkie
4.) Bad Beak™
2-4 are on a separate website. The links will take you there.
Do you have a Fabric Specification & Size Guide?
Yes, you can click on the bold links here or reference the Size & Fit Guide as well as the Size & Fabric Specifications in the Help Center drop down menu on the Navigation Bar.
Will you have more colors and apparel variety?
Yes, as we grow organically we will continue to increase the colors and the apparel line for each brand.
Will you have women's apparel?
Yes, currently we only have hats that are unisex & some shirts. As we grow organically we will add to the women's line.
Do you have youth sizes?
All sizes are based on men & women sizes with the smallest size beginning at size Small (S) form Men and Extra Small (XS) for Women.
RETURNS & REFUNDS
Can I return Sale Items?
No, unfortunately Sale Items are final. You can click on the bold link here or reference the Refund Policy, in the Help Center drop down menu on the Navigation Bar.
What is your refund policy?
You may click the bold link here or reference the Refund Policy Tab, in the Help Center drop down menu on the Navigation Bar.
Will it cost me to return the item?
Yes, we currently only offer courtesy free shipping in the Intercontinental United States at the time of checkout when orders meet the minimum dollar amount for free shipping.
